All colocation customers are allowed to come into our datacenter colocation space to work on their own
systems at any time. All we ask is that you contact us at least 30 minutes in advance so we can be prepared for your arrival. If that is not possible, there
may be some delays, but you would still be allowed into the space. You must be listed as a contact in the Billing Panel or we must
receive an email from a primary contact granting access to the space for you to be allowed into the data center space. No one under the age of 18 is allowed in
the data center space unless they are specifically granted access by an authorized contact and a $1 million per incident liability insurance policy is in
place, listing EidolonHost.com as an insured party.
If you do come to the datacenter, there are certain rules you must follow. First, please clean up after yourself. There are trash receptacles inside all of our datacenter spaces and large garbage carts near the entrances to all datacenters where all trash should be thrown out. In addition, we do not allow anything to be stored inside your server cabinets other than the servers and related equipment. This means no paper, boxes, CDs, CD cases, etc.
If you do need to store things at the data center we do have shelves available for colocation customers on which to put these items. We also provide, at no additional charge, installation media for most common operating systems, power cables, Cat 5e network cable (7 foot, 10 foot, and a spool), RJ-45 ends, cable crimpers, cable testers, label makers, cage nuts and screws, and crash carts (with keyboards, monitors, and mice) so there should be no reason to need to store these items.
These items are available on the shelf in our space labeled “Customer Use” and those items should be put back when you are done with them. If you do not return items and/or clean up after yourself you may be charged for clean-up at our standard rate of $40 per half hour.
Any cables run must stay inside your cabinet space and any cables run between cabinets must be run inside the lower basket rack above the cabinets. It is also recommended to label every piece of hardware and network cables to assure quick resolution of support issues, etc.
One important thing to note is that we no longer allow customers to store exposed cardboard, wood, or paper products anywhere in the data center. This is for both fire prevention and cooling reasons. Any cardboard or paper should be either thrown out in the trash receptacles or taken back with you. If you do need to store items that you would like to keep in boxes, etc. we can provide plastic storage units for your own use.
All customer cabinets/equipment must maintain front to back airflow. The data center is setup in a strict hot-aisle cold-aisle configuration, and any changes in the airflow patterns can negatively affect other clients. Blanking panels are provided at no charge, and may be installed pro-actively, to correct any improper airflow.
We have a list of prohibited hardware that will always be updated as new prohibited hardware are brought onsite to each datacenter facility we operate.
Currently, the prohibited hardware is as follows: