What is your uptime policy?

We guarantee our network, power & services will be available, at minimum, for 99,9% of a given month.

Some exceptions to this policy are:

Scheduled maintenance windows, announced 24 hours in advance

Upgrades ordered for your service

Suspension of service

Errors caused by the account holder

If we fail to meet this guarantee, any account holder in good standing is welcome to request a credit within one week of the outage.