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+ | ====== Frequently Asked Questions ====== | ||
+ | ===== What is your uptime policy? ===== | ||
+ | We guarantee our network, power & services will be available, at minimum, for 99,9% of a given month. | ||
+ | |||
+ | Some exceptions to this policy are: | ||
+ | * Scheduled maintenance windows, announced 24 hours in advance | ||
+ | * Upgrades ordered for your service | ||
+ | * Suspension of service | ||
+ | * Exploitation of service | ||
+ | * Errors caused by the account holder | ||
+ | |||
+ | If we fail to meet this guarantee, any account holder in good standing is welcome to request a credit within one week of the outage. | ||
+ | |||
+ | |||
+ | ===== What am I allowed to host? ===== | ||
+ | Anything not restricted in our [[https:// | ||
+ | |||
+ | ===== What are your business hours? ===== | ||
+ | Our business hours are 0700h-1900h PST (GMT-8), Monday through Friday. | ||
+ | |||
+ | |||
+ | ===== How long does setup take? ===== | ||
+ | Unfortunately, | ||
+ | |||
+ | |||
+ | ===== Can I upgrade my plan? ===== | ||
+ | All products (except for our 128MB promotional services, and the KVM products) may be upgraded/ | ||
+ | |||
+ | |||
+ | ===== Can I change my OS? ===== | ||
+ | All [[openvz: | ||
+ | |||
+ | ===== Do you support Windows? ===== | ||
+ | All KVMs support Microsoft Windows, but not all support Windows 2003 or newer. Please see the below table for guidelines | ||
+ | |||
+ | ^ Memory guidelines ^^ | ||
+ | ^ Plan ^ Notes ^ | ||
+ | | KVM 128MB | Windows 2003 only. ~30MB RAM spare | | ||
+ | | KVM 256MB | Windows 2003 only. ~150MB RAM spare | | ||
+ | | KVM 512MB | Windows 2003, 2008, 2012 & 2016. 2008 will likely be hitting the pagefile a lot | | ||
+ | | KVM 1024MB | Windows 2003, 2008, 2012 & 2016. Recommended amount for Windows 2008 | | ||
+ | | KVM 2048MB | Windows 2003, 2008, 2012 & 2016 | | ||
+ | |||
+ | We include licenses for all versions of Windows at additional cost. | ||
+ | |||
+ | ===== Do you provide DDoS protection? ===== | ||
+ | |||
+ | Yes. For a break down of cost and features please [[ddos|click here]]. | ||
+ | ===== How does billing work? ===== | ||
+ | All services are pro-rated to the first of the month. | ||
+ | |||
+ | |||
+ | ===== Are you managed? ===== | ||
+ | All services are completely unmanaged. | ||
+ | |||
+ | |||
+ | ===== Do you provide backups? ===== | ||
+ | At this time we do not provide backups. | ||
+ | |||
+ | ===== My account was deleted? ===== | ||
+ | We do expect clients to read and follow our guidelines when signing up and purchasing services with us. Due to the limited availability of stock, we will refund and remove accounts that are in blatant violation of our TOS/Account Policies, including the following infractions: | ||
+ | * Blatantly false or incomplete name/ | ||
+ | * Signup/ | ||
+ | * Attempts to pay with a PayPal Account or Credit/ | ||
+ | * Multiple Accounts, Sharing Accounts | ||
+ | If your account was deleted, and you feel you did not fit any of the above criteria, feel free to open a [[https:// |